FAQs
- Can I change my shipping address after I placed my order?
Yes, you may change your shipping address up to 24 hours after placing your order. Please contact our Customer Service.
- How can I return my order?
If you are unhappy with your artclone, you may return it to us within fourteen (14) calendar days. Get in touch with our Customer Service as soon as possible.
- How are refunds processed?
Once the return has been received at our warehouse and accepted by the Quality and Control team, the refund will be processed via the original payment method. The refund includes the full price for the Product(s) but not delivery charges.
- Are duties and taxes included?
No. Taxes and import duties may apply to your order. For example, orders from the US may be subject to import duties which are managed by the courier and payed by you.
- What payment methods do you accept?
We accept the following credit cards:
• Visa
• American Express
• Master Card
• Diners
• Discover
• JCB
• Union Pay
- How long does it take from online payment to home delivery?
When ordering an artclone, please take into account manufacturing time which is specific to each artclone and detailed in the product page, plus shipping times from Italy to your location, which ranges from 3 to 15 days (we only use express air shipping).
- Do you ship to every country?
Yes, Artficial ships all over the world using trusted couriers such as DHL, FedEX or UPS.
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